This issue where you keep getting that annoying “Sorry, this account is not able to play online” message with error code 524—it’s kind of a headache, especially when trying to jump into EA’s server status page. Sometimes, it’s a sign that your account’s age restrictions or bans are playing a role, but more often than not, it’s a network or account setting glitch. If you’re trying to get into Star Wars Battlefront II or similar EA games, and everything else seems fine—your internet’s working, servers are online—you’d want to kick off troubleshooting from the account side and network config. In many cases, just checking the account status or age settings can clear things up. If that doesn’t help, creating a new Xbox profile or resetting some account info might do the trick. This isn’t foolproof, but it’s worth a shot—and on one setup it worked right away, on another… not so much. Because of course, Windows or console setups can be a bit quirky and inconsistent. Here’s a rundown of a few steps that have worked for folks battling this error. Hopefully, some of this will save you hours of frustration.
How can I fix error code 524 on EA games?
Check your account status
- Head over to the EA help page and log in with your account info.
- Click Manage My Account, then find Ban history.
- If nothing shows up, your account’s probably active. If there is a ban or restriction, that’s likely why multiplayer’s not working.
When your account is flagged or restricted, it’s worth clearing browser cache, resetting your EA password, and turning on EA’s login verification. These little things can sometimes kickstart things back into gear. And yeah, not sure why, but on some machines, it’s a matter of waiting a bit or toggling the settings again.
Age up the EA account
This is a sneaky one—if your EA account was created under 13, it’s automatically limited. Basically, EA keeps that track, and once you hit 13 (usually caught automatically), they’ll send an email to unlock those multiplayer features. But if that email never comes, you might need to contact EA support directly.
They do a lot of account verification, so expect to maybe upload some ID or proof of age. If you’re stuck, just try EA support. Sometimes, it’s just glitches in the system not updating your age info properly.
Raise a support ticket to EA
- On the EA Support Forum, sign in with your EA account.
- Navigate to Manage My Account, then select options like Ban My History or similar.
- Pick relevant help topics, or click on See all help topics for more options.
- Look for this page, then click Chat with Us.
- Choose your console device under Select your console, then hit Next.
- Fill out your details—name, email, subject— and, if possible, attach a screenshot or photo of the error for faster help. Hit Send.
- You’ll get a case ID and might be asked to wait or chat with an agent. Sometimes, they request age-proof, like a driver’s license or birth certificate, for account verification.
Once sorted, you should be able to get back into multiplayer. Keep your game handles and account info ready. An actual person might ask for proof of age or other details, so have those handy. Because of course, EA has to make these things needlessly complicated.
Create a new Xbox profile
- When you turn on your Xbox, find Who’s playing today? and click Add new.
- Input a new email, preferably one associated with an adult account—make sure to set your birthday to at least 18 to avoid restrictions.
- Pick a fresh gamertag, or use the default suggestions—whatever works.
- Read and accept the Microsoft Service Agreement and Privacy Policy.
- Finish setting up your sign-in, security options, and PIN preferences.
- Start the game again and check if error 524 pops up. Sometimes, doing this bypasses the age restriction block if your original account was limited.
Created a new profile? Good. On some setups, this clears the error right away, especially if the original account’s age restrictions were the main culprit. On others, not so much—so don’t expect miracles, but it’s a decent workaround.
Overall, the key takeaway is that error code 524 is often tied to account age restrictions, bans, or network hiccups. Checking your account status and trying a fresh profile usually fix the issue—at least temporarily. If not, keep an eye on server status, and maybe try the classic route of restarting a few times.
Now, these solutions aren’t guaranteed to work every single time, but they’ve helped a bunch of folks. Fingers crossed, this gets one more step out of your way so you can hop into the multiplayer chaos without hassle.
Summary
- Check EA account ban and restriction status
- Verify or update account age info
- Contact EA support if needed, especially for age verification issues
- Create a new Xbox profile if the restrictions are too rigid
- Ensure your network and Xbox settings are correct—sometimes it’s just a glitch
Wrap-up
Getting hit with error 524 is just plain annoying, but most of the time it’s fixable with a few tweaks on the account or network side. Not sure why, but creating a fresh profile often helps bypass age restrictions. At the very least, checking your account status and making sure your network’s sailing smoothly is a good start. Hopefully, this shaves off a few hours for someone.